The end of the year is always a special time: an opportunity to pause, look back, and reflect on the journey so far. At Modula, our best results don’t come only from numbers or completed projects, but above all from teamwork, people, and sharing.
On December 19, 2025, in Fiorano Modenese, we held our annual Customer Care Meeting: a full day entirely dedicated to software and hardware technicians and trainers who work in the field every day alongside our customers, responding to their requests and supporting them with troubleshooting, updates, and maintenance with expertise and passion.
A team that has grown significantly and rapidly also found time this year to celebrate successes, discuss challenges, gather feedback, and compare experiences. The goal is to strengthen the bond that enables us to support our customers in the best possible way, offering reliability, quality, and attention.
The morning was devoted to training, updates, and the exchange of ideas on results, projects, and new perspectives—ranging from hardware to software, from on-site safety to the presentation of new team members. A journey led by our R&D team through new technologies in our Experience Centre, followed by a quick lunch, then team-building activities, training on the new ticket management system, and, to conclude, the company Christmas party.
For us, customer care is a strategic element, not just an after-sales service. It is the ongoing point of contact with those who use our solutions every day and rely on Modula to solve space challenges through automation, choosing to keep inventory under control, workflows precise and orderly, and to ensure safety and ergonomics.
Listening, responding quickly, and supporting customers over time is what transforms a supply into a relationship of value.
In fact, the purchase of a Modula vertical lift module marks only the beginning of the journey. Our commitment continues with technical assistance, ongoing consultancy, and solutions designed to keep system performance high, prevent downtime, and support our customers’ operational evolution.
Together, every day, we build the future of customer service.
